Jewelry Doctor in 300 North Clippert Street #1

Customer Reviews about Jewelry Doctor:

• ★ ☆ ☆ ☆ ☆
  Unprofessional work and customer service. I wanted the battery replaced in my Tissot wrist watch. i didn't think it would turn into this. Stopped in at my lunch hour and dropped it off as i went to do some banking. I returned just 15 minuets later and was happy to see it was finished. I was running late so I paid and was on my way back to work. When I returned one of my employees said I see your wearing your watch. He asked to see it and i removed it from my wrist and while he was looking at it asked what happened to the back case? I wasn't sure what he was talking about but sure enough there where two big scratches on it. I immediately called the Jewelry Doctor and was told occasional the tool used to remove the back cover sometimes slips and causes this to happen. I asked if I could bring it in and see if they could possibly buff them out. they said sure and sorry it had happened. I stopped in after work and a young lady went and retrieved the Manager. Rick was his name he went to the bench and inspected the damage and then came over and said it would probably be damaged even more because he would need to remove the watch band and remove the case to buff it. I then said I thought I brought it to a professional for the battery replacement and could have used a needle nose pliers to take the back off but I didn't want my 600.00 watch damaged. Rick said he wouldn't do anything else for me and I left. I have never seen such poor customer service.
  By John Erickson, December 24, 2016

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